Privacy Policy

At ORVIA we respect your privacy. This policy explains what information we collect and how we use it.

Information we collect

When you place an order or contact us we collect your name, phone number, delivery address, and (optionally) email — the details needed to process and deliver your order. We do not collect card or bank details on our site.

How we use it

To confirm and deliver your orders, provide customer support over phone/WhatsApp, send order updates, and (if you opt in) share offers and new arrivals. We share the minimum necessary information with our delivery couriers (e.g. Steadfast, Pathao) to fulfil delivery.

Cookies & analytics

We use cookies and similar technologies, including Google Analytics and the Meta (Facebook) Pixel, to understand how the site is used and to measure and improve our advertising. You can control cookies through your browser settings.

Data retention & your rights

We keep order information only as long as needed for business and legal purposes. You may request access to, correction of, or deletion of your personal data by contacting us.

Contact

Questions about this policy? Reach us via the contact page or WhatsApp.