Returns & Refund

Your satisfaction and trust matter to us.

Inspect before you pay

With Cash on Delivery you can check your product before paying. If a sealed item is clearly wrong or damaged, you may decline it at the door.

3-day returns

If there is a genuine issue — wrong item, damaged in transit, or a proven authenticity concern — contact us within 3 days of delivery with your order number and photos. Products must be unused and in original, sealed condition.

Refunds

Approved refunds are issued via bKash or your original payment method within a few business days. Delivery charges are non-refundable unless the error was ours. For hygiene reasons, opened cosmetics/skincare cannot be returned unless defective.

How to request

Message us on WhatsApp or the contact page with your order number.